Privacy Policy

1. Introduction

HŪBIA ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store and protect your information when you use our service. It applies to all users of our services: visitors to our website, users of the Hubia customer app (for booking at partner venues), and business or shop accounts.

2. Data we collect

We collect the following types of personal data:

• Contact data: name, email address, phone number
• Business data: business name, type of business, billing information
• Usage data: how you use our service, access logs, preferences
• Technical data: IP address, browser type, operating system, device information

3. How we use your data

We use your personal data to:

• Provide and improve our service
• Process your requests and manage your account
• Communicate with you about the service, updates and support
• Comply with legal and regulatory obligations
• Prevent fraud and ensure security

4. Legal basis for processing

We process your personal data on the basis of:

• Contract performance: to provide the requested service
• Consent: when you have given explicit consent
• Legitimate interest: to improve the service and ensure security
• Legal obligation: to comply with legal requirements

5. Data sharing

We do not sell your personal data. We may share your data only with:

• Service providers: hosting, payment, email (only to provide the service)
• Legal authorities: when required by law or to protect our rights
• Business partners: only with your explicit consent

6. Data retention

We retain your personal data only for as long as necessary to provide the service and comply with legal obligations. When you delete your account, data is deleted or anonymised without undue delay: your login account and profile are removed immediately; references to past bookings remain in venues' systems for legal and audit purposes, without personal data that identifies you.

7. Your rights

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to the processing of your data
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority (e.g. Data Protection Authority)

8. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, limited access, regular backups and ongoing monitoring.

9. International transfers

Your data is primarily hosted in the European Union. Any transfer outside the EU takes place only with appropriate safeguards under the GDPR.

10. Changes to this policy

We may update this policy from time to time. We will notify you of any significant changes by email or via a notice in the service.

11. Contact

To exercise your rights or for privacy-related questions, contact us at:

Email: support@hubiaapp.com